Refund policy

What it covers

Every Sayd payment: Pro monthly, Pro yearly (including each renewal) and the one-time Founding member payment. The 30 days start on the day of that payment.

How to ask for a refund

Sayd is sold through Paddle.com, our online reseller and Merchant of Record, so Paddle handles refunds. You can:

• go to paddle.net, find your order with the email you paid with, and ask for a refund there; or
• email us at hello@getsayd.xyz with the email you paid with, and we will ask Paddle to refund you.

The money goes back to the card or account you paid with. Banks usually take 5 to 10 business days to show it.

After a refund

Your account moves back to the free plan straight away. Everything stays: your settings, Dictionary and history on your Mac. If you refund a founding member payment, the founding place goes back to the pool.

After 30 days

You can cancel Pro at any time from Manage billing in Sayd, so it doesn't renew. Pro stays on until the end of the period you paid for. If something went wrong, such as a charge you didn't expect, write to us anyway and we will sort it out with you.

This policy works alongside Paddle's buyer terms and does not reduce any rights you have under consumer law.